Ordering Journey

Create an account to enjoy our perks including time-to-time membership discounts and promotions.

- Click on "Account" to create your account by providing details such as name, email and account password. Make sure you provided the correct email account for a better experience! Quick and simple!

- The inclusion of a phone number is highly recommended to better track your order through WhatsApp.

- Forgot your password? Just click on "Forgot your password?" and retrieve your account by entering your email address.

-You have a product in mind? Just use the search bar and it will take you straight to the product page in split seconds.

-Want to browse our catalogue? Go to "Our products" from the menu bar to choose the class of products you are looking for.

-Want to know our recommendation? Visit our home page to see our best sellers and promotions. Follow our Facebook and Instagram pages to stay tuned to our news and updates. Doesn't help? Just reach out to our customer service to have our representatives provide you with extra details!

- Please make sure you have the right products with the right quantities and double check in your cart before proceeding.- Please let us know in the comment section if extra information is needed to assist delivery.

-Providing your phone number is highly recommended for better order tracking-For transactions over HK$5000, please use bank deposit to proceed forward.

- By submitting your order, you have stated you have read, understood, and agreed to our Terms & Conditions, Shipping Policy, and Privacy Policy.

-You have a coupon code? Please remember to enter the details before too late!

- Fill in your details if it is not already filled. Please make sure all the details provided are correct to avoid delays.

- Choose your designated payment method.

Thank you for your order! You will receive an email from us with the order number. You can always check with our representatives through our website or atorders@hkascent.com.

- We will fill your orders right away depending on what the product is. We will ensure the products are in good condition before it is shipped to you.

- Our representatives will update you on your orders through WhatsApp (Or email if a phone number is not provided). Stay tuned!

- Please refer to our Delivery Policy for more details.

- Please do not hesitate to reach out to us throughorders@hkascent.com with your registered email account or phone number should there be any issues with your orders. We will assign a representative to look into the issue and provide you with the best solution.

Thank you! We hope you enjoy the experience with Ascent and are satisfied with the product you purchased.

- Do you have any suggestions? Please feel free to let us know atorders@hkascent.comor through WhatsApp! We appreciate your suggestions and are always looking to improve and further your experience.

- Would you like to leave us a review and share your experience? Let your friends and peers know where to purchase top quality products and ask for trusted professional advice!