FAQ

Q: What payment methods do you accept? 

A: Payment methods accepted are highlighted at the bottom part of our website. If you would like to pay via other methods, please reach out to our WhatsApp for enquiry.

 

Q: Is providing my phone number necessary?

A: A phone number is not mandatory to complete your order. It is however highly recommended so you can keep track of your order and our representative can notify you immediately on the status of your order.

 

Q: I have questions about delivery! 

A: Please check out our Shipping Policy for more details.

Q: May I visit your office for deliveries and pick ups?

A: Our offices are closed for the public. Please reach out to our WhatsApp or support@hkascent.com should you have any questions and our representatives will happily assist and accommodate your needs.

 

Q: How do I change or cancel my order? 

A: Please contact us at WhatsApp or support@hkascent.com right away. Please understand that we cannot cancel an order once it has been scanned and processed by our warehouse. If the order is still pending, orders placed and submitted can only be partially refunded. Depending on the product and scenario, our representatives will assist you in such matter and provide you a coupon for you to use next time.

 

Q: I would like to return my order.

A: Due to the nature of health supplements and hygiene‑sensitive products, we are unable to accept returns unless the item has a defect or quality issue. All products are shipped with at least 3 months’ shelf life unless otherwise stated, and orders meeting this condition are not eligible for return. If any product has less than 3 months of shelf life, our team will inform you before shipping.